Tag: the experts say do not ignore customer complaints!

Small Businesses Can Expect More Scrutiny from Customers

2016 Business Trends The experts say do not ignore customer complaints in 2016. Here is what Mark Deuitch, CEO of PeopleClaim has to say: “Consumers have higher expectations of real fairness and responsiveness to complaints. It’s less and less easy to get rid of people with legitimate complaints by ignoring them or handing out a coupon. In a nutshell: Business…